Our customers
Read the service standards, guidelines and resources for some of Melbourne Water's key customers.
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Patterson Lakes
Melbourne Water manages the lakes, waterways and associated infrastructure, such as the tidal gates, within Patterson Lakes’ Tidal Waterways and Quiet Lakes areas.
Identifying waterbugs (Years 7-8)
This lesson plan explores the identification, classification and feeding relationships of organisms using local waterbugs – key indicators of waterway health.
Waterway activity sheets
This series of activity sheets introduce students to the animals in their local waterways through indoor and outdoor tasks.
Quiet Lakes
The Quiet Lakes are formed by three interlinked, non-tidal lakes: Legana, Illawong and Carramar. Find out how they’re managed, and your responsibilities as a resident.
Guide to running waterbug sessions
This introductory guide steps through running a waterbug sampling session, which complements water science analysis and provides an assessment of waterway health.
Tidal Waterways
The Tidal Waterways are a series of canals and harbours connected to the Patterson River. Melbourne Water leases and maintains jetties in the area, and operates flood protection gates.
Quiet Lakes water quality
We regularly monitor blue-green algae and E. coli levels at the Quiet Lakes, and notify residents if these exceed the recommended standards.
Elster Creek Catchment Flood Management Plan
We’re taking a holistic approach to reducing flood risk in Elster Creek Catchment, collaboratively implementing the Elster Creek Catchment Flood Management Plan 2019-24 with the cities of Bayside, Glen Eira, Kingston and Port Phillip.
Koo Wee Rup-Longwarry flood protection district
The district is a former swamp, drained in the 1800s for farming. Due to its significant flood risk, property owners pay a special precept rate to fund the higher level of drainage service we provide to the area.