Our Price Submission details our proposed services in water, sewerage, waterways and drainage over a five-year period, as well as the cost of delivering these and the prices we intend to charge customers.
It is subject to approval by the Essential Services Commission, Victoria’s independent regulator, which regularly reviews prices for water and other essential services to protect the interests of consumers.
Prices for our wholesale water and sewerage services are different to the charges on your water bill. These charges are set by your retail water company, factoring in the wholesale cost of the services we provide to them, as well as their own planned works and investments.
2021 Price Submission
Our 2021 Submission was centred on six key outcomes we proposed to deliver to customers in 2021-26, and the investments in our services to achieve them. It also included proposed measures for reporting our performance, so we remain accountable for fulfilling our commitments.
Assessing our progress
We hold ourselves accountable for fulfilling our commitments to customers, by evaluating and honestly reporting on our performance against the six Customer Outcomes in our Submission.
Download our Customer Outcomes Performance Report 2021-22
Download our Submission
Download an overview of our Submission or the full document, lodged with the Essential Services Commission on 9 November 2020.
Response to draft decision
The Commission released their draft decision on our Submission on 25 March 2021. Our response to the draft decision was submitted on 4 May 2021.
The Commission released their final determination on our Price Submission on 22 June 2021. This can be viewed on the Essential Services Commission’s website.