Melbourne Water staff at Maroondah Catchment

Werribee River fish sampling environmental water

We're about water 

Melbourne Water is a statutory authority owned by the Victorian Government. We manage and protect the city's major water resources, including our water storage reservoirs and how drinking water is supplied.

Learn more about what we do as well as our organisational structure and values. 


Board of Directors

Executive leadership team

Our history


Know who we are



But we're not just about supplying water

Did you know we're also responsible for reliable sewerage, healthy waterways, and drainage and flood management in Melbourne? We're working on projects to green our city and enhance your local creek, while using the sewage treatment process to generate energy and recycle water.

Watch this video to see how we're invested in making our city a fantastic place to work and play.

Strategies and reports

Know what we've done, where we're going and how we'll make Melbourne an even greater place to live. 

Aerial shot - improving Greenvale and Upper Yarra dams

Prices and charges

Find out about our prices and charges, including the waterways and drainage charge, bulk water, bulk sewerage, bulk recycled water, construction, waterway diversion and stormwater harvesting. 


How prices are determined

Bulk water

Bulk sewerage

Bulk recycled water

Waterways and drainage charge

Waterway diversion and stormwater harvesting


View all prices and charges

Tip: Many of these prices are for our wholesale water and sewerage services  different to what you see on household water bills. Know more


Two Melbourne Water employees looking at documentation


Legislation and policies

Whether you're a member of the community, contractor or prospective employee, find out the policies and procedures that inform our work. Alternatively, view the Water Act, which is the legal framework for managing Victoria's water resources:


Water Act

Freedom of information

Policies and procedures


View our legislation and policies



Tip: See website accessibility for how to increase your text size or for alternative formats.

Female employees at Melbourne Water standing by a stairwell


Discover the many benefits of working with Melbourne Water. Progress your career with a vibrant, inclusive organisation that places care, integrity and courage at the centre of what you do:


Find a job

Subscribe to job alerts

Know more about Melbourne Water

Log in as an existing applicant


View our careers

Tip: Check out this YouTube video to know more about our Pathways program, designed to break down barriers to employment and ensure our workforce is culturally diverse. 


Woman wearing googles, laughing


Customer service

Report an issue, make an application or view the questions most frequently asked of our Customer Service Centre. You can contact us by submitting an enquiry, calling or connecting with us on social media:

Pay online

Locate us

View common enquiries

Read our customer charters

Report an issue

Contact us


Seek customer service