Have a question, or want to report an issue or fault? We’re here to help. Submit your enquiry online, or get in touch with us by phone, mail or social media.
If you would like to report an odour that you believe is coming from one of our sites, please call us on 131 722 to report this at the time of smelling the odour so we can investigate it in a timely way. Please do not log odour reports online.
Note: all fields are required unless marked as optional.
Other ways to get in touch
We’re available Monday to Friday, 8.30am to 5pm AEDT.
For assistance, call:
- Translation service: 131 450
- Speak and listen: 1300 555 727
- Hearing or speech impairment services: National Relay Service
PO Box 4342
Melbourne VIC 3001
990 La Trobe Street
Docklands VIC 3008
We aim to get back to you within the following timeframes:
|Enquiry type||Response time|
|Online or email||2 business days|
|Phone||1 business day|
|Post or fax||2 business days|
10 business days.
We will acknowledge your complaints within one business day and aim to resolve your complaint within 10 business days. If it takes longer, we’ll update you on our progress.