Contact us

We’re here to help. Contact us with your feedback, questions, or to report an issue or fault?
Submit your enquiry online, or get in touch with us by phone, mail or social media.

Call 132 500 for emergency floodwater assistance from VICSES. If life threatening, call Triple Zero (000).

Immediately call 131 722 if you experience an odour that affects you from one of our sites. Your prompt reporting helps our investigations. Please do not log odour reports online. Learn more about odour management at Melbourne Water.

Melbourne Water Customer Service Team are receiving a high volume of requests at present, which may cause delays in answering your query.

We are working hard to manage our increased volume, and apologise for this inconvenience.

If your matter is urgent, please contact us directly on 131 722.

Online enquiry

Note: all fields are required unless marked as optional.

Other ways to get in touch


Call 131 722

We’re available Monday to Friday, 8.30am to 5pm AEDT.

For assistance, call:


[email protected]

Social media


Postal address

Melbourne Water
PO Box 4342
Melbourne VIC 3001


(03) 9600 1192

Head office

990 La Trobe Street
Docklands VIC 3008

View all office locations

Response timeframes

We aim to get back to you within the following timeframes:

Enquiry type Response time
Online or email 2 business days
Phone 1 business day
Post or fax 2 business days

10 business days.

We will acknowledge your complaints within one business day and aim to resolve your complaint within 10 business days. If it takes longer, we’ll update you on our progress.