We provide wholesale water supply and sewage management services to retail water corporations, who in turn provide it to households across Melbourne.
Water retailers, like those listed below, deliver water sourced from us to the community, and collect their sewage before transferring the majority of it into our sewerage system for treatment.
What that means if you have an issue
If you have an issue in your home concerning water supply and quality, you need to contact your local water retailer. This is the company who sends your water bill.
To contact your local water retailer, visit their website below.
If you're not sure who they are, browse this list from VicWater.
If your issue is with a stormwater drain, your local council is responsible for most residential stormwater drains.
You can learn more about how we work with your water retailer further down this page.
Metropolitan water retailers
Regional water retailers
- Barwon Water
- Central Highlands Water
- Coliban Water
- East Gippsland Water
- Gippsland Water
- Goulburn-Murray Water
- Goulburn Valley Water
- Grampians Wimmera Mallee Water
- Lower Murray Water
- North East Water
- South Gippsland Water
- Southern Rural Water
- Wannon Water
- Westernport Water
- Greater Western Water
How we work together
Melbourne Water works collaboratively with water retail companies to deliver valued and affordable water and sewage services to the community.
- We provide wholesale water supply and sewage management services to water retail companies, who in turn provide it to your household.
- Retail water companies also collect your sewage before the majority is transferred into Melbourne Water’s sewerage system for treatment.
Water supply
To supply water to you, we deliver water to the retail water companies from water supply catchments and the Victorian Desalination Plant through a network of water supply reservoirs and transfer pipelines.
We supply water to some regional water corporations, but it's generally only a supplementary source of water for these customers.
See this map for how we work together.
Sewage treatment
The sewage produced by households, commercial, and industrial activities in Melbourne is removed by retail water companies and transferred for treatment to Melbourne Water using a different network of pipelines and sewage treatment plants.
Some sewage is treated by the retail water corporations, but the majority is transferred into Melbourne Water’s sewerage system and treated at the Eastern Treatment Plant at Bangholme or the Western Treatment Plant at Werribee.
Melbourne Water also supplies recycled water to some water retail corporations.
See this map for how we work together.
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Who we are
Melbourne Water touches all parts of the water cycle: from providing clean drinking water, treating sewage, planning that manages flooding, and keeping Melbourne’s rivers, creeks and catchments healthy.
