Please note: We've recently made structural changes to the Melbourne Water website, in response to customer feedback. For more information, see an overview of the changes.

Let augmented reality take you there

Ever wondered what the Western Treatment Plant looks like? Use your device to enter a virtual doorway and explore the site, from the comfort of home.

I want to - popular customer tasks

Sugar glider in a leafy box


Don't miss our free webinars

Grab a seat and your headphones then plug in to our free waterway management and conservation series, Expert Connections. 


See the schedule




Most downloaded

Looking for a key document, instruction or manual? Head to these pages for our most downloaded files:

Annual Report

Raingarden instruction sheets

Healthy Waterways Strategy

Water Quality Annual Report

Wetland design manual

Corporate Plan

Example of a flood level certificate



Stage 4 restrictions are now in place for Melbourne

We are doing our part to assist in limiting the spread of COVID-19. This involves changing the way we work to deliver services uninterrupted to you. See how you can make a difference too. Find out about what stage 4 restrictions mean for you.


Go to the Victorian government 
coronavirus website


Stage 4 restrictions are now in place for Melbourne