​We have a range of policies that outline our obligations and commitments.

Accessibility inclusion plan

 Melbourne Water knows the important role that people with a disability play in our community and within our organisation. We are committed to removing the barriers that exist for people with a disability and their carers. 

We acknowledge that approximately one in five people have a disability, both visible and non-visible and recognise that we have an important role to play in supporting and enhancing the life and liveability for them.    

Child safe standards policy

Melbourne Water is committed to the safety and wellbeing of children and young people, and providing a child-safe environment where they are safe and feel safe.

We have zero tolerance for inappropriate behaviour towards anybody as part of our work, on our properties, at our events and in our online environments.

Code of conduct

Our Code of Conduct outlines the standard of behaviours expected of everyone at Melbourne Water. If you wish to make a protected disclosure about improper conduct, see Protected Disclosure Policy below or make a complaint to us.

Diversity and Inclusion Strategy

Our Diversity and Inclusion Strategy strengthens our commitment to creating a more diverse and inclusive organisation, and embedding and integrating diversity and inclusion into everything we do: from our relationships with suppliers and stakeholders to how we deliver services for our community and customers.

Environment sustainability policy

To Melbourne Water, environmental sustainability is about acting in a way that ensures future generations have the natural resources available to live an equal, if not better, way of life as current generations. This policy outlines the environmental objectives, principles and commitments to pursue this future.

Freedom of information

We're committed to complying with the provisions of the Freedom of Information Act 1982 which creates a general right of access to documents in our possession, unless exempt.

Freedom of information

 Gender Equality Action Plan 2022-2025

At Melbourne Water, we’re committed to promoting gender equity principles and practices. We’ve developed a four-year plan to help meet future challenges and deliver innovative solutions for our community.


Melbourne Water’s gifts, benefits and hospitality policy aligns with the requirements of the Victorian Public Sector Commission. For more information, download Melbourne Water’s gifts, benefits and hospitality register from the previous financial year:

Modern slavery statement

This Modern Slavery Statement (the Statement) is Melbourne Water's response to the requirements of section 13 of the Australian Commonwealth Modern Slavery Act 2018 (Cth) (Modern Slavery Act). 

Privacy policy

Our privacy policy is a summary of how we protect your personal information.

Website privacy statement

Public interest disclosure procedures

Our Public Interest Disclosure Procedures, made in accordance with the Public Interest Disclosures Act 2012, set out how we protect people from detrimental action in reprisal for making disclosures under the Act.

Public health policy

Outlines our commitment to the protection of public health.

Quality policy

Outlines our commitment to provide safe and high-quality products and services to our customers. 

Reconciliation action plan

We recognise the intrinsic connection that Aboriginal and Torres Strait Islander peoples have to the land and waterways. Our Reconciliation Action Plan outlines the steps that we will take for ensuring we work together with Aboriginal and Torres Strait Islander peoples to drive reconciliation and inclusion across our business.

Safety and wellbeing policy

Outlines our commitment to achieving zero harm in the workplace, where the safety of our people is paramount, and where people can count on a healthy, safe and supportive work environment.

Statement of Obligations

Outlines our obligations to government in relation to performing our functions. They were issued by the Minister for Water under the Water Industry Act 1994 (Vic).

The Statement of Obligations (general) commenced on 20 December 2015 and applies to 19 Victorian water corporations including Melbourne Water.

An additional Statement of Obligations has been made and issued to clarify roles and responsibilities in managing Melbourne’s water supply system.

Our additional Statement of Obligations (system management) was most recently amended in 2016. It applies to Melbourne Water and the three metropolitan water retailers.



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