​We have a range of policies that outline our obligations and commitments.

Accessibility inclusion plan

At Melbourne Water, we are dedicated to fostering an inclusive environment where every individual can thrive. Our commitment to accessibility is a cornerstone of our broader diversity and inclusion strategy. We believe that by embracing the unique perspectives and contributions of People with Disabilities (PwD), we enrich our workplace, enhance our services, and strengthen our community connections. We are committed to reducing barriers so people living with disability can fully participate in all aspects of work and life at Melbourne Water. 

We recognise that accessibility goes beyond physical modifications—it encompasses all aspects of work, including mental, sensory, and mobility considerations. Disabilities can be visible or invisible, temporary or permanent, and we are committed to supporting our employees and stakeholders in a holistic manner.

Melbourne Water Corporation is committed to adhering to the requirements of the Disability Act 2006 and ensuring that our practices and policies support the inclusion and participation of persons with disabilities. In alignment with the Act, Melbourne Water has developed an Interim Accessibility Action Plan June 2024-Feb 2025. The interim plan will bring us in line with the finalisation of our current Diversity & Inclusion Strategy 2020-2025 and prepare us for the development of our longer term accessibility actions based within our new Belonging Strategy and Action Plan 2025-2028.

Child safe standards policy

Melbourne Water is committed to the safety and wellbeing of children and young people, and providing a child-safe environment where they are safe and feel safe.

We have zero tolerance for inappropriate behaviour towards anybody as part of our work, on our properties, at our events and in our online environments.

Code of conduct

Our Code of Conduct outlines the standard of behaviours expected of everyone at Melbourne Water. If you wish to make a protected disclosure about improper conduct, see Protected Disclosure Policy below or make a complaint to us.

Diversity and Inclusion Strategy

Our Diversity and Inclusion Strategy strengthens our commitment to creating a more diverse and inclusive organisation, and embedding and integrating diversity and inclusion into everything we do: from our relationships with suppliers and stakeholders to how we deliver services for our community and customers.

Environment sustainability policy

To Melbourne Water, environmental sustainability is about acting in a way that ensures future generations have the natural resources available to live an equal, if not better, way of life as current generations. This policy outlines the environmental objectives, principles and commitments to pursue this future.

Freedom of information

We're committed to complying with the provisions of the Freedom of Information Act 1982 which creates a general right of access to documents in our possession, unless exempt.

Freedom of information

 Gender Equality Action Plan 2022-2025

At Melbourne Water, we’re committed to promoting gender equity principles and practices. We’ve developed a four-year plan to help meet future challenges and deliver innovative solutions for our community.


Melbourne Water’s gifts, benefits and hospitality policy aligns with the requirements of the Victorian Public Sector Commission.

For more information, download Melbourne Water’s gifts, benefits and hospitality register from the previous financial year:

Modern slavery statement

This Modern Slavery Statement (the Statement) is Melbourne Water's response to the requirements of section 13 of the Australian Commonwealth Modern Slavery Act 2018 (Cth) (Modern Slavery Act). 

Privacy policy

Our privacy policy is a summary of how we protect your personal information.

Website privacy statement

Public interest disclosure procedures

Our Public interest disclosure procedures, made in accordance with the Public Interest Disclosures Act 2012, set out how we protect people from detrimental action in reprisal for making disclosures under the Act.

Public health policy

Outlines our commitment to the protection of public health.

Quality policy

Outlines our commitment to provide safe and high-quality products and services to our customers. 

Reconciliation action plan

We recognise the intrinsic connection that Aboriginal and Torres Strait Islander peoples have to the land and waterways. Our Reconciliation Action Plan outlines the steps that we will take for ensuring we work together with Aboriginal and Torres Strait Islander peoples to drive reconciliation and inclusion across our business.

Safety and wellbeing policy

Outlines our commitment to achieving zero harm in the workplace, where the safety of our people is paramount, and where people can count on a healthy, safe and supportive work environment.

Statement of Obligations

Outlines our obligations to government in relation to performing our functions. They were issued by the Minister for Water under the Water Industry Act 1994 (Vic).

The Statement of Obligations (general) commenced on 20 December 2015 and applies to 19 Victorian water corporations including Melbourne Water.

An additional Statement of Obligations has been made and issued to clarify roles and responsibilities in managing Melbourne’s water supply system.

Our additional Statement of Obligations (system management) was most recently amended in 2016. It applies to Melbourne Water and the three metropolitan water retailers.







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