We have a range of policies that outline our obligations and commitments.
- Child safe standards policy
-
Melbourne Water is committed to the safety and wellbeing of children and young people, and providing a child-safe environment where they are safe and feel safe.
We have zero tolerance for inappropriate behaviour towards anybody as part of our work, on our properties, at our events and in our online environments.
- Code of conduct
-
Our Code of Conduct outlines the standard of behaviours expected of everyone at Melbourne Water. If you wish to make a protected disclosure about improper conduct, see Protected Disclosure Policy below or make a complaint to us.
- Environmental policy
-
To Melbourne Water, environmental sustainability is about acting in a way that ensures future generations have the natural resources available to live an equal, if not better, way of life as current generations. This policy outlines the environmental objectives, principles and commitments to pursue this future.
- Freedom of information
-
We're committed to complying with the provisions of the Freedom of Information Act 1982 which creates a general right of access to documents in our possession, unless exempt.
- Gifts
-
Melbourne Water’s gifts, benefits and hospitality policy aligns with the requirements of the Victorian Public Sector Commission.
For more information, download Melbourne Water’s gifts, benefits and hospitality register from the previous financial year:
- Modern slavery statement
-
This Modern Slavery Statement (the Statement) is Melbourne Water's response to the requirements of section 13 of the Australian Commonwealth Modern Slavery Act 2018 (Cth) (Modern Slavery Act).
- Privacy policy
-
Our privacy policy is a summary of how we protect your personal information.
- Public interest disclosure procedures
-
Our Public interest disclosure procedures, made in accordance with the Public Interest Disclosures Act 2012, set out how we protect people from detrimental action in reprisal for making disclosures under the Act.
- Public health policy
-
Outlines our commitment to the protection of public health.
- Quality policy
-
Outlines our commitment to provide safe and high-quality products and services to our customers.
- Reconciliation action plan
-
We recognise the intrinsic connection that Aboriginal and Torres Strait Islander peoples have to the land and waterways. Our Reconciliation Action Plan outlines the steps that we will take for ensuring we work together with Aboriginal and Torres Strait Islander peoples to drive reconciliation and inclusion across our business.
- Risk Management Policy
-
This Policy supports good business management through the implementation of the Risk Management Framework and the Vision and Strategy for Risk Management within Melbourne Water. It assists Melbourne Water to meet its organisational objectives by articulating its
commitment to risk management and defining our risk management principles. - Safety and wellbeing policy
-
Outlines our commitment to achieving zero harm in the workplace, where the safety of our people is paramount, and where people can count on a healthy, safe and supportive work environment.
- Servicing Our Customers Policy
-
The purpose of this Policy is to ensure that the services we provide to all our customers deliver valued outcomes and that the customer experience is positive, when interacting with our organisation or our services.
- Sewage Quality Policy
-
This policy describes Melbourne Water’s commitment to the management of sewage quality which aims to achieve the following objectives:
- Safety of people (sewer workers, community)
- Protection of assets (pipes, plant, equipment)
- Protection of treatment plant processes (this includes biogas generation)
- Facilitation of regulatory and licence compliance, including protection of receiving environments (water, land, air)
- Facilitation of recycling of wastewater and reuse of biosolids
- Statement of Obligations
-
Outlines our obligations to government in relation to performing our functions. They were issued by the Minister for Water under the Water Industry Act 1994 (Vic).
The Statement of Obligations (general) commenced on 20 December 2015 and applies to 19 Victorian water corporations including Melbourne Water.
An additional Statement of Obligations has been made and issued to clarify roles and responsibilities in managing Melbourne’s water supply system.
Our additional Statement of Obligations (system management) was most recently amended in 2016. It applies to Melbourne Water and the three metropolitan water retailers.
- Supplier Code of Conduct policy
- Supplier Security Standard
-
This Supplier Security Standard defines security control objectives for Melbourne Water’s third-party suppliers.
