Melbourne Water service processing times

We are currently undertaking improvements to respond to the growth in demand for our services. This information shows how we are responding to growing demand for developer services. 

Developer Services update on demand

Development sectors operating in Melbourne’s growth and existing urban areas are continuing to experience very strong demand. This is due to a range of factors including:

  • Victorian Planning Authority’s Precinct Structure Plan program
  • federal and state stimulus measures - such as the HomeBuilder grant and stamp duty waiver
  • policy objectives - such as the Victorian Housing Strategy’s aims to keep housing approvals for new dwellings at more than 50,000 a year.

In 2020, the Melbourne greenfield market saw record annual lot sales. The December 2020 quarter was especially strong with the highest lot release since the September 2017 quarter. Current data and forecasting indicates the coming 12 to 24 months will continue to be a period of high demand for developer services.

How this has impacted service delivery

The increase in demand means that the timeframes for the delivery of some of our developer services is taking longer than in previous years. 

What we are doing about it

As part of our continuous improvement commitment to all customers, Melbourne Water has undertaken an initial review of many of our key development services.  A number of programs to increase collaboration, transparency, resourcing and timeliness to meet the increased demand for these services have already started. A number of other continuous improvement reviews are now starting.

In addition, specifically in the Development Services department, we are adjusting the way we resource greenfield services to enable an agile response to changes in demand for Development Services Schemes, planning and subdivision permits and other approvals. Customers can expect to see a change in resourcing over the next six months.

Current service levels

Our service timeframes for some types of non-statutory services are currently slower than we would like and we are committed to improving these. While we are working hard to improve our service, we know this will take some time and we appreciate your understanding.

In the meantime, the tables below sets out our current average delivery timelines for a range of developer services. We’ll update these timelines quarterly so that you’ll know roughly what to expect.

Land development timelines

The following statutory and non-statutory services can be expected to be delivered in the timeframes shown in the table below.

If your application for one of these services exceeds the current expected timeframe, please contact your allocated case officer for information on how to progress your concerns. 

Sub services Current expected timeframe
Pre-development advice and specifications (feasibility) 44
Provision of scheme plans 7
VicSmart assessments 30
Planning permits to Local Council 28
Consent to Certification of plan   21
Design certification functional design comments and acceptance  50
Offer of conditions (works)  125
Offer of conditions (non-works) 44
Stormwater quality offsets 14
Statement of Compliance statements (non-works) 7
Flood levels 10

Capital Works Assessments delivery timelines

The following non-statutory services can be expected to be delivered in the timeframes shown in the table below.

If your application for one of these services exceeds the current expected timeframe, please contact your allocated case officer for information on how to progress your concerns. 

Sub services Current expected timeframe
Inspection after request 28
Practical completion 21
Detailed design comments and acceptance 42
Endorsement of maintenance agreement once content has been agreed to by Melbourne Water and Local Council 21
Calculation of reimbursements 14

Application and approvals for development delivery timelines

Melbourne Water's consent is required for any structures built over, or, near any of our underground assets or easements. 

Assets include:

  • pipes
  • drains
  • water mains.
Sub services Minimum expected timeframe
Build overs 28
Stormwater connections 28
Utilities installations 28
Shared pathway agreements 28
Fencing 28
Right of way requests 28
Maintenance of existing levees 28
Jetty build/construction 28

Your feedback and questions

If you have questions, suggestions about how we can improve our services, or any other comments about Melbourne Water’s Developer Services, please email us:

 [email protected]

Last updated:
13 September 2021