Contact us

Get in touch — call, write, use our online form or connect on social media.

Enquiry form

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5 MB limit.
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Email

[email protected]

Phone and fax

Our Customer Service Centre operates Monday to Friday, 8:30am to 5:00pm AEST.

Service Phone number
Within Australia 131 722
Overseas +61 3 9679 7100
Translation service 131 450
Speak and listen 1300 555 727
Fax (03) 9679 7099
Hearing or speech impairment services National Relay Service

Connect with us on social media

Postal address

Melbourne Water
PO Box 4342
Melbourne VIC 3001
AUSTRALIA

Response timeframes

We aim to respond to general enquiries within the following timeframes.

Enquiry Timeframe
Online 1 business day
Phone 1 business day
Written correspondence acknowledgement 2 business days
Progress of investigation updates 3 business days, or as mutually agreed
Complaints resolution 10 business days, or as mutually agreed