Get in touch — call, write, use our online form or connect on social media.
Enquiry and feedback form
Phone and fax
Our Customer Service Centre operates Monday to Friday, 8:30am to 5pm AEST.
|Within Australia||131 722|
|Overseas||+61 3 9679 7100|
|Translation service||131 450|
|Speak and listen||1300 555 727|
|Fax||(03) 9679 7099|
|Hearing or speech impairment services||National Relay Service|
PO Box 4342
Melbourne VIC 3001
We aim to respond to general enquiries within the following timeframes.
|Online||1 business day|
|Phone||1 business day|
|Written correspondence acknowledgement||2 business days|
|Progress of investigation updates||3 business days, or as mutually agreed|
|Complaints resolution||10 business days, or as mutually agreed|