Contact us

Get in touch — call, write, use our online form or connect on social media.

Enquiry and feedback form

Please see our Bunyip Fire Assistance page if your property has been damaged in Bunyip State bushfires .

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[email protected]

Phone and fax

Our Customer Service Centre operates Monday to Friday, 8:30am to 5pm AEST.

Channel Phone number
Within Australia 131 722
Translation service 131 450
Speak and listen 1300 555 727
Fax (03) 9600 1192
Hearing or speech impairment services National Relay Service

Social media






Postal address

Melbourne Water
PO Box 4342
Melbourne VIC 3001

Response timeframes

We aim to respond to general enquiries within the following timeframes.

Enquiry Timeframe
Online 1 business day
Phone 1 business day
Written correspondence acknowledgement 2 business days
Progress of investigation updates 3 business days, or as mutually agreed
Complaints resolution 10 business days, or as mutually agreed