Freedom of Information
Victoria’s Freedom of Information Act 1982 gives the public a right to apply for access to documents in Melbourne Water's possession unless exempt.
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Dandenong Creek
From the foothills of the Dandenong Ranges in Melbourne’s southeast, Dandenong Creek flows 53 kilometres into the Patterson River, and onto Port Phillip Bay.
Policies
Read our range of policies that outline our obligations and commitments.
Frequently asked questions
Looking for answers to our most common questions? Browse this page to find what you need.
Complaints
If you have a complaint please contact our Customer Information Centre.
Enquiries and complaints privacy statement
Understand what personal information we collect when you contact us, and how we may use and share it.
Work with water retailers
Find your local water retailer.
Office and visitor locations
View address and transport details for our main office and education facilities.
Legislation
View information about legislation administered by Melbourne Water – namely, the Water Act and its related by-laws, as well as other policies that are relevant to our work.
Standards and specifications
Standards and specifications for drainage, water quality and waterway works to be built by developers as part of your conditions of development.