Local government

We are committed to strengthening relationships with local government, upholding service commitments and improving the way we work with, and alongside, councils. Collectively, our work covers the range of stormwater, drainage, flood, waterway and integrated water management (IWM) services.


Natural red cliffs adjacent to the Werribee River

Quick links 

View the following links for information that might interest you:

Browse all projects and works

See key works completed in my area

Log into your customer portal

Find prices and services

Read a strategy or plan 

Apply for funding

Developer guides and resources



Councils and community members gather outside, they are looking at an iPad which is being used as a community engagement tool.

Working together

Underpinning our working relationship with local government is our commitment to four key principles:

  • responsiveness

  • innovation

  • transparency

  • being easy to deal with.

We developed a charter in consultation with the Municipal Association of Victoria and councils, which sets out our commitment to how we will work and what we will focus on to improve our services and relationships with local government.


View the charter

View progress reports

We report every six months on our performance against the identified priority areas. View the latest progress report:


Contact us

To improve our customer experience for local government, we have a dedicated phone option and email address:

 131 722 – press option 2

 [email protected]

Response types Time​
​Telephone messages ​1 business day
​Email correspondence acknowledgement* and receipt ​2 business days
​Progress/investigation updates ​3 business days or as mutually agreed
​Dispute/complaints resolution ​10 business days or as mutually agreed

Identify your key contact

Know your key contact before you get in touch. Or check out our organisation structure to see how Melbourne Water is structured up. 


Last updated:
20 August 2020