We are committed to strengthening relationships with local government, upholding service commitments and improving the way we work with, and alongside, councils. Collectively, our work covers the range of stormwater, drainage, flood, waterway and integrated water management (IWM) services.
View the following links for information that might interest you:
Underpinning our working relationship with local government is our commitment to four key principles:
being easy to deal with.
We developed a charter in consultation with the Municipal Association of Victoria and councils, which sets out our commitment to how we will work and what we will focus on to improve our services and relationships with local government.
View the charter
View progress reports
We report every six months on our performance against the identified priority areas. View the latest progress report:
To improve our customer experience for local government, we have a dedicated phone option and email address:
131 722 – press option 2
|Telephone messages||1 business day|
|Email correspondence acknowledgement* and receipt||2 business days|
|Progress/investigation updates||3 business days or as mutually agreed|
|Dispute/complaints resolution||10 business days or as mutually agreed|
Identify your key contact