Frequently asked questions
Looking for answers to our most common questions? Browse this page to find what you need.
428 results for essential worker
Complaints
If you have a complaint please contact our Customer Information Centre.
Enquiries and complaints privacy statement
Understand what personal information we collect when you contact us, and how we may use and share it.
Work with water retailers
Find your local water retailer.
Office and visitor locations
View address and transport details for our main office and education facilities.
Legislation
View information about legislation administered by Melbourne Water – namely, the Water Act and its related by-laws, as well as other policies that are relevant to our work.
Waterways and Drainage Charge
The charge funds a range of services to protect rivers and creeks, and provide regional drainage and flood protection. View current prices.
Our Path to Net Zero
We’re taking action on climate change to protect the natural resources that sustain us so Melbourne remains a great place to live.
Prepare for flooding
By understanding your flood risk and taking a few simple actions, you can be prepared for flooding.
Maroondah water supply system
Explore 360-degree views of the heritage-listed Maroondah system, which has supplied water to Melbourne since 1891.