Due to scheduled Outage, some of the functionalities will not be working on this page from 2nd December 2023;10:00AM(AEDT) to 3rd December 2023;12:00AM(AEDT). Sorry for the inconvenience.

How to apply

Liveable Communities, Liveable Waterways makes it easier for you to partner with Melbourne Water because you can apply for an incentive at any time during the year.

You can now submit your Liveable Communities, Liveable Waterways application online through our Incentives System which is quick and easy to use. This has replaced Smarty Grants and any forms from our previous grant programs. All customers can apply through this system.

The first time you access the Incentives System you will need to register. A recent security update means you may also need to reset your password the first time you log in.

If you would like a team member to help you with your application, please call our Customer Service Centre on 131 722 or email: [email protected]  

Before you complete your online application, please make sure you have reviewed the eligibility criteria in our Program guidelines. We recommend you speak to a Melbourne Water representative to discuss your idea before starting your application

Application and funding process

8-step application and funding process

For your best chance of success 

Make sure you follow these four steps:

  1. Confirm you meet the eligibility criteria, your application is aligned with the program principles and one or more of the Program themes in our Program guidelines.
  2. Contact your Melbourne Water representative to discuss your project idea. 
  3. Check the FAQs in Resource hub to ensure you've covered all legal, financial and locational considerations.
  4. Based on advice from your Melbourne Water representative, proceed to Apply Online using the link below.


Apply online


This video will take you through the step by step process of creating and submitting a new application to apply for funding.


If you need more information or advice about the Liveable Communities, Liveable Waterways Incentives Program, or help with your application, please call our Customer Service Centre on 131 722 or email: [email protected]  You can also visit our Resource Hub which has frequently asked questions.

When will you know if your application is successful?

The average time to notify you on the outcome of your application is about 12 weeks. 

The time we need to assess your application will depend on the level of complexity, whether we need to do a site visit and any internal referrals required within Melbourne Water.

Funding agreement and payment

If your application is approved for funding, Melbourne Water will contact you in writing and invite you to enter into an agreement for the project. At that time, you may accept and return the signed agreement by the given deadline or decline the funding by notifying Melbourne Water. The agreement will include an attachment detailing:

  1. the terms and conditions of funding
  2. the details of the activity
  3. the deliverables
  4. acquittal, evaluation and reporting requirements
  5. the schedule of payments.

It is important that you return your agreement by the due date, or your funding offer may lapse.

For payment of your funding, you will receive an email notification asking you to provide or update your contact details and nominate a bank account through the Zycus Supplier Network (ZSN) Portal.

If your application is unsuccessful, Melbourne Water will let you know in writing. We encourage you to contact us to find out more about why your application was unsuccessful by calling 131 722. 

To find out more about the funding process refer to our Program Guidelines and the FAQs in our Resource Hub.


Last updated:
13 December 2022