Contact us
We’re here to help. Contact us with your feedback, questions, or to report an issue or fault?
Submit your enquiry online, or get in touch with us by phone, mail or social media.
Call 132 500 for emergency floodwater assistance from VICSES. If life threatening, call Triple Zero (000).
Immediately call 131 722 if you think an odour is coming from one of our sites. Your prompt reporting helps our investigations. Please do not log odour reports online.
Melbourne Water Customer Service Team are receiving a high volume of requests at present, which may cause delays in answering your query.
We are working hard to manage our increased volume, and apologise for this inconvenience.
If your matter is urgent, please contact us directly on 131 722.
Online enquiry
Note: all fields are required unless marked as optional.
Other ways to get in touch
Phone
We’re available Monday to Friday, 8.30am to 5pm AEDT.
For assistance, call:
- Translation service: 131 450
- Speak and listen: 1300 555 727
- Hearing or speech impairment services: National Relay Service
Social media
Facebook
Twitter
YouTube
LinkedIn
Instagram
Postal address
Melbourne Water
PO Box 4342
Melbourne VIC 3001
Australia
Fax
Head office
990 La Trobe Street
Docklands VIC 3008
Response timeframes
We aim to get back to you within the following timeframes:
| Enquiry type | Response time |
|---|---|
| Online or email | 2 business days |
| Phone | 1 business day |
| Post or fax | 2 business days |
| Complaints |
10 business days. We will acknowledge your complaints within one business day and aim to resolve your complaint within 10 business days. If it takes longer, we’ll update you on our progress. |