Get help online
We aim to get back to you within the following timeframes:
|Enquiry type||Response time|
|Online or email||2 business days|
|Phone||1 business day|
|Post or fax||2 business days|
10 business days.
We will acknowledge your complaints within one business day and aim to resolve your complaint within 10 business days. If it takes longer, we’ll update you on our progress.
Other ways to get in touch
We're available Monday to Friday, 8.30am to 5pm AEDT.
For assistance, call:
- Translation service: 131 450
- Speak and listen: 1300 555 727
- Hearing or speech impairment services: National Relay Service
PO Box 4342
Melbourne VIC 3001
990 La Trobe Street
Docklands VIC 3008