Report an issue

We look after Melbourne’s major water storages, waterways, sewerage plants, drainage systems and the treatment and supply of drinking and recycled water.

By reporting this issue, you help us maintain these valuable water assets to healthy and high-quality standards, improving wellbeing and liveability.

We’ll be in contact only if we require more information.

If your enquiry relates to a public safety risk, call 131 722 (including after business hours and weekends) so we can address it promptly.

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Your contact details

If you need to discuss the connection or disconnection of water to your home, or report a water fault or emergency, please contact your local water retailer.

Find yours in our list of local water retailers

When contacting Melbourne Water to request a service or make an enquiry, we may collect personal information (e.g. name, phone number, email address). We are committed to protecting personal information by collecting and handling it in accordance with Victoria’s privacy laws and principles. To learn more about how we protect your privacy, view our Privacy Policy.

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