Contact us

 Do you have a question, or want to report an issue or fault? We’re here to help. Submit your enquiry online, or get in touch with us by phone, mail or social media.

For the the following:

  • Emergency response to floodwaters, call the Victoria State Emergency Service on 132 500.
  • life-threatening emergencies call 000.
  • To report an odour that you believe is coming from one of our sites, please call us on 131 722 to report this at the time of smelling the odour so we can investigate it in a timely way. Please do not log odour reports online.

Melbourne Water Customer Service Team are receiving a high volume of requests at present, which may cause delays in answering your query.

We are working hard to manage our increased volume, and apologise for this inconvenience.

If your matter is urgent, please contact us directly on 131 722.

Online enquiry

Note: all fields are required unless marked as optional.

Other ways to get in touch

Phone

Call 131 722

We’re available Monday to Friday, 8.30am to 5pm AEDT.

For assistance, call:

Email

[email protected]

Social media

Facebook
Twitter
YouTube
LinkedIn
Instagram

Postal address

Melbourne Water
PO Box 4342
Melbourne VIC 3001
Australia

Fax

(03) 9600 1192

Head office

990 La Trobe Street
Docklands VIC 3008

View all office locations


Response timeframes

We aim to get back to you within the following timeframes:

Enquiry type Response time
Online or email 2 business days
Phone 1 business day
Post or fax 2 business days
Complaints

10 business days.

We will acknowledge your complaints within one business day and aim to resolve your complaint within 10 business days. If it takes longer, we’ll update you on our progress.