Contact us

Have a question, or want to report an issue or fault? We’re here to help. Submit your enquiry online, or get in touch with us by phone, mail or social media.

Emergencies and public safety
Please call 131 722 at any time, so we can respond promptly.

Online enquiry

Note: all fields are required unless marked as optional.

Other ways to get in touch

Phone

Call 131 722

We’re available Monday to Friday, 8.30am to 5pm AEDT.

For assistance, call:

Email

[email protected]

Social media

Facebook
Twitter
YouTube
LinkedIn
Instagram

Postal address

Melbourne Water
PO Box 4342
Melbourne VIC 3001
Australia

Fax

(03) 9600 1192

Head office

990 La Trobe Street
Docklands VIC 3008

View all office locations


Response timeframes

We aim to get back to you within the following timeframes:

Enquiry type Response time
Online or email 2 business days
Phone 1 business day
Post or fax 2 business days
Complaints

10 business days.

We will acknowledge your complaints within one business day and aim to resolve your complaint within 10 business days. If it takes longer, we’ll update you on our progress.