Our Price Submission details our proposed services in water, sewerage, waterways and drainage over a five-year period, as well as the cost of delivering these and the prices we intend to charge customers.
It is subject to approval by the Essential Services Commission, Victoria’s independent regulator, who regularly reviews prices for water and other essential services to protect the interests of consumers.
Prices for our wholesale water and sewerage services are different to the charges on your water bill. These charges are set by your retail water company, factoring in the wholesale cost of the services we provide to them, as well as their own planned works and investments.
Proposed prices for 2021-26
Melbourne Water lodged our 2021 Price Submission with the Essential Services Commission on 9 November 2020. On 25 March 2021 the Commission released their draft decision on our Price Submission, which can be viewed on the Essential Services Commission’s website.
We have reviewed the Commission’s draft decision and are pleased it supports the majority of our proposed revenue requirements, including a number of investments that protect and enhance the environment and respond to climate change.
There are, however, some areas we contest and hope will be reconsidered to enable us to deliver greater positive customer outcomes. These are detailed in our response to draft decision, which we submitted to the Commission on 4 May 2021:
For more information on our engagement process, visit our YourSay online engagement hub.
View our 2021 Price Submission
Our 2021 Submission is centred on six key outcomes we propose to deliver to customers in 2021-26, and the investments in our services to achieve them. It also includes proposed measures for reporting our performance, so we remain accountable for fulfilling our commitments.
Download an overview of our Submission or the full document:
Our Submission is the result of extensive engagement over a 20-month period to understand the priorities and preferences of our diverse customer groups and community. Watch the following video for a snapshot of some of our activities:
Prices for 2016-21
Our prices and service standards for the period 1 July 2016 to 30 June 2021 were determined by the Essential Services Commission in June 2016, following their review of our 2016 Price Submission. As part of their price review process, the Commission consulted with stakeholders and reviewed submissions made by interested parties in response to our Submission.
A copy of their final price determination can be found on the Essential Services Commission’s website.
You can also view our 2016 Submission and supporting documents: