Contact us

Have a question, or want to report an issue or fault? We’re here to help. Submit your enquiry online, or get in touch with us by phone, mail or social media.

Emergencies and public safety
For emergency response to floodwaters, call the Victoria State Emergency Service on 132 500.
For life-threatening emergencies call 000.

If you would like to report an odour that you believe is coming from one of our sites, please call us on 131 722 to report this at the time of smelling the odour so we can investigate it in a timely way. Please do not log odour reports online. 

Online enquiry

Note: all fields are required unless marked as optional.

Other ways to get in touch


Call 131 722

We’re available Monday to Friday, 8.30am to 5pm AEDT.

For assistance, call:


[email protected]

Social media


Postal address

Melbourne Water
PO Box 4342
Melbourne VIC 3001


(03) 9600 1192

Head office

990 La Trobe Street
Docklands VIC 3008

View all office locations

Response timeframes

We aim to get back to you within the following timeframes:

Enquiry type Response time
Online or email 2 business days
Phone 1 business day
Post or fax 2 business days

10 business days.

We will acknowledge your complaints within one business day and aim to resolve your complaint within 10 business days. If it takes longer, we’ll update you on our progress.