Contact us

We’re here to help – to get in touch with us, you can:

If your enquiry relates to a public safety risk, please call 131 722 (including after business hours and weekends) so we can address it promptly.

Get help online

Please see our Bunyip Fire Assistance page if your property has been damaged in Bunyip State bushfires .

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When contacting Melbourne Water to request a service or make an enquiry, we may collect personal information (e.g. name, phone number, email address). We are committed to protecting personal information by collecting and handling it in accordance with Victoria’s privacy laws and principles. To learn more about how we protect your privacy, view our Privacy Policy.

We use reCAPTCHA to protect our website from spam. For more information about the data we collect, see our privacy website statement.

Response timeframes

We aim to get back to you within the following timeframes:

Enquiry type Response time
Online or email 2 business days
Phone 1 business day
Post or fax 2 business days

10 business days.

We will acknowledge your complaints within one business day and aim to resolve your complaint within 10 business days. If it takes longer, we’ll update you on our progress.

Other ways to get in touch


We're available Monday to Friday, 8.30am to 5pm AEDT.

Call 131 722

For assistance, call:


[email protected]

Social media


Postal address

Melbourne Water
PO Box 4342
Melbourne VIC 3001


(03) 9600 1192

Head office

990 La Trobe Street
Docklands VIC 3008

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