Melbourne Water (“we”, “our”, “us”) respects the privacy of your personal information and we collect and handle it in accordance with the Privacy and Data Protection Act 2014 (Vic) (“PDP Act”).
This privacy statement applies to the information collected from you as a result of your visit to our Customer Portal, melbournewater.com.au/portal. We may update this privacy statement from time to time and will publish any changes on this website.
Information we collect
When you register as a user of Melbourne Water’s Customer Portal, we collect your personal information including your name, organisation, customer segment, email address and contact phone number. We do this to establish your user account and communicate with you about the portal and its content.
We may share your contact details with our contractors to conduct customer research.
We also prepare anonymous statistical reports about the use of the portal.
Without the required and up to date personal information we may be unable to offer you the portal service or tailor it to your interests.
For general information about how we seek to protect your personal information, please visit our privacy policy page at our main website, www.melbournewater.com.au
Collection, use and disclosure of web analytics data
We use Google Analytics software to collect information about your interaction with our website. When you visit our website, your web browser automatically sends certain information to Google Analytics. The information collected includes:
- network location and IP address
- the date and time of your visit to our website
- referring site details (such as the URL that you came through to arrive at our website)
- pages visited and the time spent on each page
- documents downloaded and search terms used
- the forms accessed on this website.
We have enabled IP anonymisation, which means that when Google Analytics receives IP addresses, it is then anonymised. Read more information about IP anonymisation, or how Google Analytics collects and processes data at policies.google.com/privacy.
We use this information for statistical purposes, such as to analyse, measure, and report on data about our website traffic and visits. This information helps us understand general user trends at an aggregate level, and improve our website, content, and user experience.
We may also use this information for security audits to protect against threats from hackers or other security purposes.
We do not use this information to identify you or match it with any other personal information that we may collect from you, unless required to do so:
- for internal analysis purposes, or
- by law
For the purposes above, site visit data collected will comply with the Information Privacy Principles of the PDP Act.
We do not disclose your site visit data to external parties without your consent, unless we are required or authorised to do so by law. In the event of an investigation into suspected unlawful or improper activity, a law enforcement or government agency may use its legal authority to inspect our web server’s records (for example, in relation to hacking).
Use of cookies
Cookies are small files that are transferred to your web browser when you visit a website. These files contain certain pieces of information that help you navigate the website efficiently. Cookies are used to save information about your interaction with a website – for example, your login details, preferences, and how and when you use a website. They cannot be used to run programs or deliver viruses to your computer.
Our website uses session cookies which are stored in temporary memory. They are not retained after you close the browser session. Google Analytics may also set or collect first-party cookies to collect information on website usage statistics.
You cannot opt out of the automatic collection of information used for analytical purposes, however you may choose to disable cookies or delete any individual cookie. If you choose to disable cookies, the website may not function fully and your ability to browse, read, and download information contained on this website may be impaired.
Security
Melbourne Water is committed to taking reasonable steps to secure your personal information. All stored information is protected from unauthorised access through the use of secure passwords and user log on or other security procedures.
The Melbourne Water Customer Portal uses Amazon Web Services to collect and manage personal information on our behalf. This information is stored securely in Australia. We encourage you to read the Amazon Web Services privacy and security protocols at aws.amazon.com/compliance/data-privacy-faq/
You may access your personal information by contacting Melbourne Water’s Privacy Advisor by:
- tel: 131 722
- email: [email protected]
Our Privacy Policy is available on our website (melbournewater.com.au) or by contacting us as above.