Annual Report

Our Annual Report 2014–15 describes our activities to meet our regulatory obligations and progress towards achieving our vision of Enhancing Life and Liveability.

This report is a review of our social, economic and environmental performance over 2014-15, including how we rated against key performance indicators (KPIs) detailed in our Corporate plan and KPIs that meet ministerial reporting directions.

Key achievements in 2014-15


  • Supplied 401,849 million litres of drinking water to the retail water businesses
  • Delivered business efficiencies saving $72.5 million, which contributed to the $100 water bill rebate provided to Melbourne households
  • Provided more certainty and transparency on levels of service to our customers through new customer service charters
  • Used new engagement approaches to encourage customers to help shape important work programs, such as our future pricing for waterways and drainage services
  • Delivered a $359 million capital works program that ensures our water, sewer and drainage systems continue to support the growth and liveability of our city
  • Supported community groups, councils and landholders with $7.4 million in grants to improve the condition of our waterways and bays
  • Removed 230,000 tonnes of biosolids as part of a 3 year agreement to reuse 400,000 tonnes of stockpiled biosolids – equal to 15 years of stockpiled material
  • Developed a Multiple Land Use Policy to help local communities gain access to and use of Melbourne Water’s land
  • Delivered a safe and supportive workplace with a 40% reduction in our Total Recordable Injury Frequency Rate during 2014–15
  • Implemented a Leading Life and Liveability Leadership Program to strengthen the capability of our leaders to address current and future business challenges
  • Facilitated the delivery of over 13,000 training and eLearning courses covering induction and safety courses, as well as leadership and technical training
  • Delivered a $116.2 million profit to the Victorian Government and reduced borrowings from business as usual activities by $80 million
  • Implemented a new Asset Management System that will realise $70 million of operational and maintenance efficiencies and defer $44 million of capital works over the next 15 years
  • Generated more than $100 million in revenue realised over several years from the sale and development of the Dandenong Treatment Plant site

Other documentation

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