Pricing, forms and guidelines

Charges from 1 July 2015 – 30 June 2016

The diversion fees have been updated. These prices have been approved by the Essential Services Commission as part of our Water Plan submission.

Customer charter

We have developed a diversion management customer charter in accordance with the Essential Services Commission’s rural water business customer service code.

Our charter sets approved service standards for our supply services and licencing activities. It also covers the respective rights and responsibilities of Melbourne Water and customers.

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