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COVID-19 - what we’re doing to continue delivering your services

Melbourne Water recognises the fundamental importance of the services we provide to our customers and the community. As the Victorian Government has declared a State of Emergency in Victoria, Melbourne Water will be following guidelines and advice from the Victorian Government.

Water utilities like ours are well prepared to manage and respond to public health challenges like COVID-19, with well established and practised business continuity plans in place.

Our core services of Water, Sewerage, Waterways and Drainage management will continue to be delivered without interruption to ensure we deliver on our vision of Enhancing Life and Liveability.

Water will remain safe to drink and use.

Like many businesses, we are doing our part to assist in limiting the spread of the COVID-19 and this involves changing the way we are working. This includes enabling staff to work from home and implementing social distancing practices.

You may experience some unavoidable inconveniences such as changes or cancellations to scheduled meetings, workshops and events for example. Wherever possible we will seek to put in place alternative arrangements or communicate with you well in advance if cancellations or changes are required.

We thank you for your patience and understanding during this time and will work hard to ensure any changes are minimal as we continue to deliver our services.

If you have any questions or concerns, please contact us:

  [email protected]