Boil Water Advice for customers

Note: this news item was written on Friday 28 August. Water is now safe to drink and use from your tap, from all affected suburbs. Please refer to the latest information on this incident. 

Power outages overnight caused undisinfected water from Silvan Dam to enter the water supply system.

Power has now returned and the initial issue has been addressed, however undisinfected water is still within some areas. This has resulted in potentially unsafe water entering the reticulation system and customer taps. The power has now returned but water in your taps may still be affected.

We are working closely with Yarra Valley Water, South East Water and DHHS. As a precautionary measure, a boil water advisory is being issued until this issue is completely resolved.

This applies to the suburbs listed below.

Yarra Valley Water and South East Water are working with Melbourne Water, who owns and manages Silvan Dam, to resolve the issue for customers.  We will provide updates via websites.

Our teams are working around the clock to address this issue.

Until we can guarantee that the water is safe to drink again, we ask customers to boil their water.

To ensure your water is safe

If you live in these suburbs, we advise you to bring water to a rolling boil before drinking, preparing beverages, washing and preparing food, preparing baby formula, brushing teeth and making ice until further notice.

  • Boil water in a kettle with an automatic cut-off or on the stove until it boils strongly, with a rapid stream of air-bubbles from the bottom of the kettle or pan.
  • Once you have boiled the water, allow it to cool.
  • You can store it in the fridge in clean, closed containers for drinking or food preparation – you do not need to boil it again.
  • Take care not to injure or scald yourself when you handle boiling water, especially around children

Unboiled water can still be used for showering and bathing, flushing toilets, washing dishes and clothes and garden watering. Ensure you do not drink water when you are in the bath and take extra care when bathing infants.

Unboiled water can still be used to wash your hands

Emergency drinking water is available

We are working to ensure that emergency drinking water is available to those who need it. If you have special needs and require assistance, please contact us on 13 2762.

What to do If you feel unwell

Undisinfected water can cause gastro-like symptoms. If you experience any of these symptoms, please contact your GP and advise your GP about this notice.

This is a precaution

Boiling water is recommended as a precaution to minimise any health risks. Special care should be taken with young children, people whose immune system is compromised and the elderly.

We are working to return water supply to normal as soon as possible.

ATTWOOD 

FAWKNER 

OLINDA 

BAYSWATER 

FOREST HILL 

PARK ORCHARDS 

BAYSWATER NORTH 

FERNTREE GULLY

PLENTY 

BELGRAVE

GLEN WAVERLEY 

RESEARCH 

BELGRAVE HEIGHTS

GREENSBOROUGH 

RESERVOIR 

BELGRAVE SOUTH

GREENSBOROUGH 

RINGWOOD 

BLACKBURN 

GREENVALE 

RINGWOOD EAST 

BLACKBURN NORTH 

HEATHMONT 

RINGWOOD NORTH 

BLACKBURN SOUTH 

KALORAMA 

ROXBURGH PARK 

BORONIA 

KANGAROO GROUND 

SELBY

BOX HILL NORTH 

KILSYTH 

SILVAN 

BROADMEADOWS 

KILSYTH SOUTH 

SOMERTON 

BULLEEN 

KINGSBURY 

SOUTH MORANG 

BUNDOORA 

LALOR 

TECOMA

BURWOOD 

LILYDALE 

TEMPLESTOWE 

BURWOOD EAST 

LYSTERFIELD

TEMPLESTOWE LOWER 

CAMPBELLFIELD 

LYSTERFIELD SOUTH

THE BASIN 

CHIRNSIDE PARK 

LOWER PLENTY 

THOMASTOWN 

COBURG NORTH 

MEADOW HEIGHTS 

TREMONT

COLDSTREAM 

 

UPPER FERNTREE GULLY

COOLAROO 

MERNDA 

UPWEY

CRAIGIEBURN 

MILL PARK 

VERMONT 

CROYDON 

MITCHAM 

VERMONT SOUTH 

CROYDON HILLS 

MONBULK 

VIEWBANK 

CROYDON NORTH 

MONT ALBERT NORTH 

WANTIRNA 

CROYDON SOUTH 

MONTMORENCY 

WARRANDYTE 

DALLAS 

MONTROSE 

WARRANDYTE SOUTH 

DONCASTER 

MOOROOLBARK 

WARRANWOOD 

DONCASTER EAST 

MOUNT DANDENONG 

WESTMEADOWS 

DONVALE 

MOUNT EVELYN 

WOLLERT 

DOREEN 

MOUNT WAVERLEY 

WONGA PARK 

ELTHAM 

NORTH WARRANDYTE 

YALLAMBIE 

EPPING 

NUNAWADING 

YARRAMBAT