Contact us

You can contact us by phone on 131 722, on social media, via our online enquiry form or in writing. Our customer team is available from 8:30am to 5:00pm Monday to Friday AEST.

Faults and connections

If you need to discuss connections to your water supply or report faults and emergencies, please contact your local retail water company.

Call us

131 722 for general enquiries (Aus)

Overseas: +61 3 9679 7100
Translation service: 131 450
Speak and listen: 1300 555 727
Fax: (03) 9679 7099

Our address and offices

Contact us in writing at:

Melbourne Water
PO Box 4342
Melbourne VIC 3001

Online applications

Our most requested online forms:
Stormwater Connections
Funding applications

Complaints and suggestions

We understand there will be times when customers are not satisfied with our services. Find out how we work with you to resolve complaints.

Enquiry form

Phone number

Within Australia:
131 722


Social media

Chat to us on Twitter and Facebook during business hours (Mon-Fri).


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