You can contact us by phone on 131 722, on social media, via our online enquiry form or in writing. Our customer team is available from 8:30am to 5:00pm Monday to Friday AEST.
Check our frequently asked questions:Water faults, charges and connectionsFlood, fences, maintenance requestsDevelopment and building
If you need to discuss connections to your water supply or report faults and emergencies, please contact your local retail water company.
131 722 for general enquiries (Aus)
Overseas: +61 3 9679 7100 Translation service: 131 450 Speak and listen: 1300 555 727Fax: (03) 9679 7099
Contact us in writing at:
Melbourne WaterPO Box 4342Melbourne VIC 3001AUSTRALIA
Our most requested online forms:FencesStormwater ConnectionsFunding applications
We understand there will be times when customers are not satisfied with our services. Find out how we work with you to resolve complaints.
Within Australia: 131 722
Chat to us on Twitter and Facebook during business hours (Mon-Fri).