Water restrictions, issues and quality

I have no water.

Contact your local retail water company to connect your water supply.

Water wasters – who do I report them to?

​Contact your local retail water company if you see someone wasting water.

I have issues with my water quality.

​Contact your local retail water company if you have issues with your water quality. The colour, taste and smell of your water can also vary at different times of the year – this is very normal and usually depends on where your water comes from, demand for water in your area and water temperature.

For more information on our water quality, visit the following pages:

Water restrictions – what’s currently in place?

​From 1 December 2012, water restrictions were lifted and permanent water use rules put in place.

The Department of Environment, Land, Water and Planning has information on current water restrictions and permanent water use rules.

​Fluoride – is it safe and why do we add it?

We are legally required to add fluoride to Melbourne’s water under the Health (Fluoridation) Act 1973, which is governed by the Department of Health and Human Services. 

The following websites have further information:

Numerous studies and inquiries, both Australian and worldwide, have reaffirmed the lack of health problems from fluoride in concentrations used in public water supply systems.
Major studies have also proved fluoridation safely and effectively improves dental health at minimal cost to the community. Fluoridation is supported by the:
  • World Health Organization
  • Australian Dental Association
  • Australian Medical Association
  • National Health and Medical Research Council of Australia
  • Australian College of General Practitioners
  • Public Health Association of Australia Inc. 

We have fluoridation plants at the outlets of four of our major reservoirs: Silvan, Cardinia, Yan Yean and Sugarloaf. These add fluoride to the water supply, far upstream of consumers’ taps so fluoride can be mixed and evenly distributed in the water before use.

On average we add less than one milligram of fluoride per litre of water, equal to about one sugar grain in a cup of water. 

View a typical analysis of water quality at our major storage reservoirs. The fluoride concentration in the water is automatically monitored at each plant. Read about water quality standards and monitoring, as well as the treatment process:
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