Privacy Statement
We respect the privacy of your personal information and are committed to collecting and handling all personal information responsibly and in conformity with the Information Privacy Act 2000 (Vic).
This statement outlines our online privacy policy and applies to the entire Melbourne Water website. It does not extend beyond this website. If you link to other sites from this website you should familiarise yourself with their privacy statements.
For more general information about how Melbourne Water seeks to protect your privacy when handling your personal information, please see our Privacy Policy (PDF, 518kb).
What information do we collect?
We only collect personal information online when you choose to provide it. For example, if you are paying a bill.
You can visit our website anonymously. Statistical information is collected each time you visit the website to enable us to calculate such things as:
- the number of site visitors
- the time and duration of site visits
- page impressions
- site traffic.
This information is collected for the purpose of evaluating the performance of our online services and product offerings — no individual website user is identified.
Cookies
Cookies are used throughout Melbourne Water's website. Cookies are pieces of information that a website transfers to your computer's hard disk for record-keeping purposes.
We use cookies:
- To determine if you have previously visited our site; and
- To identify the pages and Third Party Websites you have accessed.
Visitors who do not wish to accept cookies can set their browser to refuse cookies. However, cookies allow you to fully utilise all services provided on this site and we encourage all visitors to accept them.
Use and disclosure of information
We will only use or disclose information about you for the purpose for which you provided it. For example, to respond to a request for information. We will only use or disclose your personal information for a secondary purpose with your consent or where the Information Privacy Act 2000 (Vic) otherwise authorises the use or disclosure.
Access to your personal information
To seek access to your personal information held by Melbourne Water, or to correct or update your personal information, contact us on 131 722 or contact us online.
Security
Melbourne Water is committed to holding your personal information securely. All stored information is protected from unauthorised access through the use of secure passwords and user log ons or other security procedures.
This website also contains a business-trading sub-site that is operated by Melbourne Water and the Westpac Banking group. This sub-site enables Melbourne Water to accept online payments from you, using your credit card.
When Westpac captures data for online payments it is passed through a secure server using encryption technology to ensure that your information is protected when being sent over the Internet. This process does not involve Melbourne Water having access to, or collecting or recording, your credit card information.
E-mail addresses
E-mail addresses will only be used or stored to respond to specific user queries. They will not be used or stored for any unrelated purposes or disclosed to third parties.
If you are a registered user with Melbourne Water’s business sub-site we may, if you agree, use your e-mail address to notify you of changes in services. Melbourne Water will only e-mail registered users who have asked to receive e-mail updates/bulletins. Registered users can cancel this e-mail service offer at any time.
Want to know more?
If you require further information regarding this privacy statement, please contact us on 131 722 or contact us online.