Sustainability Report 2006/07Key performance indicators
|
2006/07
|
2007/08
|
||||
|
Target
|
Result
|
Target
|
Result
|
Target met
|
|
| Customers | |||||
|---|---|---|---|---|---|
| Number of complaints escalated to the Energy and Water Ombudsman |
3
|
13
|
3
|
17*
|
X
|
| Community | |||||
| % satisfaction with community committee processes |
80
|
83
|
80
|
91
|
√√
|
| Effectiveness of education programs (%) |
90
|
93.5
|
80
|
91
|
√√
|
√ Target met √√ Target exceeded X Target not met
*Target was not achieved due to the occurrence of 17 cases. The figure for last year also relates to the number of complaints
(rather than inquiries), so is a useful comparison. Melbourne Water has been discussing this target with the Essential Services Commission,
and is seeking to establish a KPI more appropriate to our business as part of our next Water Plan submission in November 2008.