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Business Efficiency

Goals related to our business

  • Increase business value through innovation and efficiency
  • Balance investments and levels of service and risk
  • Maximise resource efficiency
  • Ensure investment decisions are sustainable
  • Deliver planned shareholder returns
  • Provide efficient and effective capital planning processes and maintenance programs
  • Develop and implement efficient capital investment and operations programs

Key achievements

  • Introduced a system of alliance contracting to deliver a significantly increased capital program
  • Introduced a capital management system to monitor and control our extensive capital works program and align it with business plans
  • Established a range of information technology upgrades to improve business efficiency
  • Performed strongly in sustainability benchmarking comparing national and international utility leaders’ economic, environmental and social performance
  • Completed preparations to transfer to a new emergency management system, which will improve alignment with the water industry, emergency services and government agencies.

Disappointment

  • Our net profit after tax was halved to $67.6 million due to higher operating expenditure including employee and borrowing costs to support our significantly increased capital works program, depreciation and a writedown of superannuation assets due to market conditions and employee defined benefit obligations.

Challenges

  • Delivering our significantly increased capital program on time and within budget through the new alliance contracting system
  • Delivering cost efficiencies in an environment of increasing costs
  • Continuing to integrate risk management systems and triple bottom line assessment across the business
  • Working with the retail water businesses to reduce industry costs in shared services
  • Continuing to maintain rigorous business contingency and emergency response plans. Goals related to business efficiency
  • Increase business value through innovation and efficiency
  • Balance investments and levels of service and risk
  • Maximise resource efficiency
  • Ensure investment decisions are sustainable
  • Deliver planned shareholder returns
  • Provide efficient and effective capital planning processes and maintenance programs
  • Develop and implement efficient capital investment and operations programs Kayaking on Patterson’s river